MIMS ACADEMY

11.00 – 12.00
AI and digital transformation. Chatbots, sensors and algorithms: how AI is changing car service market.

Moderators:
Pavel Klyukin, Head of SMART Center
Natalia Kustova, board member of Union of Car Services, owner of Helicon service auto services

Key topics:

• Digital acceptance: how to reduce errors and speed up customer registration.
• Artificial intelligence in the selection of spare parts: real experience of a car service. Report, discussion and trial lesson.
• Telemetry, OCR and other technologies: automation of diagnostics.

12.00 – 14.00
New repair technologies. The future under the hood: ecology, economy and efficiency.

Moderators:
Pavel Klyukin, Head of SMART Center
Natalia Kustova, board member of Union of Car Services, owner of Helicon service auto services

Key topics:

• Electric cars and hybrids: documentation, equipment, diagnostic and repair methods, training.
• Repair of electric car batteries: practical experience.
• Technologies for restoring parts — an alternative to replacement. Interaction of rebuilders with service stations, on working with used spare parts. Dispelling doubts.
• Eco-friendly car service: reality or marketing?

14.30 – 15.30
Car service management in the new reality. Car service as a business: growth, profit and team.

Moderators:
Pavel Klyukin, Head of SMART Center
Natalia Kustova, board member of Union of Car Services, owner of Helicon service auto services

Key topics:

• CRM and accounting: you can't do without numbers.
• Working with a team: how to motivate your craftsmen and not burn out yourself.
• Dynamic pricing in unstable conditions. Revaluation, Limiting markup sizes.

15.30 – 16.30
Import Substitution and the Parallel Market. What to Install When There's Nothing: How the Spare Parts Market Survives.

Moderators:
Pavel Klyukin, Head of SMART Center
Natalia Kustova, board member of Union of Car Services, owner of Helicon service auto services

Key topics:

• Parallel import: how not to run into a fake.
• Local brands of spare parts - what really works.
• Marketplaces vs. traditional suppliers: the new market landscape

16.30 – 17.00
Summing up the results of the competition for participants of the MIMS Academy business program. Prizes from Sponsors and Partners of the exhibition.

12.30 – 14.00
Club of auto service leaders SMART

Partner: SMART
Moderator: Pavel Klyukin, Head of SMART Center

Key topics:

• Protecting businesses from consumer extremism and repair errors. Current legal practice.
• Car service for repairing electric vehicles and hybrids: equipment, people, processes.
• Training is a necessary tool for finding and developing personnel today. Contract system, programs, levels, formats.